Lowongan System Engineer - Financial Institution-TDCX

    System Engineer - Financial Institution-TDCX

    Kuala Lumpur (Malaysia) | Ditayangkan: 22-May-2020 | Tutup pada 21-June-2020

    Who is TDCX?
     
    We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

    We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

    Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
     
    Top Reasons to work here
    • Premium workspaces
    • Diverse & Inclusion Culture
    • Engagement & Recognition Programs,like appreaciation day,digitalized games&contest,free food day, raffles, birthday treats and much more.

    Are you a System Engineering Rockstar who wants to be part of our team for one of the biggest financial institution in the world? Are you passionate, driven, and can deliver outstanding System engineering experience?
    We are looking for a System Engineer to join our growing family. Come home and start your #BeHappier journey with TDCX today!
     
    Top reasons to work here:
    ? Attractive Remuneration (Fixed, variables & benefits)
    ? Comprehensive Insurance & Medical coverage
    ? Premium workspaces
    ? Career Development Program
    ? Fast Track Career Progression
    ? Walk A Mile – Job rotation & Enrichment
    ? Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
    ? Wellness & Health Program
    ? Diverse & Inclusion culture
    ? Employee Assistance Program (Counselling)
    ? Staff Appreciation & Recognition Programs
     
    As a System Engineer, you will be working with our Finance Account to deliver #happier customer experience. Act as an ambassador for the World Best Online Trading brand in our Customer Relationship Centre. He/She will be responsible for working with team to ensure that service level agreements are met in responding to user tickets and answering user queries on the platform.

    You are also required to perform these job functions:
    ?     Act as a communicator between Core IT team and Support members, also directly to the
    customers if required;
    ?     Respond to Support’s Level 1 technical issues related to product and Services:
    provide problem analysis, resolution and escalation as needed;
    ?     Maintain IT related internal knowledge base (including inventory data) and service
    documentations for customer support and IT internally;
    ?     Provide reporting data in accordance to MY office Management and other Offices and
    Departments needs;
    ?     VPS provisioning and lifecycle management.
    ?     Work as a monitoring and dispatching hub for most of the services. Develop & execute
    regular check procedures that should include, but not limited to:
    - MT4
    - Backups
    - CDN health checks
    - DC health checks
    - SMS health checks and success rates
    - VPS health checks
    - VoIP health checks
    ?     Solving production related incidents in a shortest terms.
    ?     Working with abstraction control tools: CESI, SMON, Rancher, Supervisor etc.
    ?     Escalation of incidents to a relevant members of L3 in CY.
    ?     Incident Documentation
    ?    Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
     
    Who are we looking for?
    ? Bachelor degree in IT/Engineering or equivalent.
    ? 2-3 years of experience in a similar positions (IT Operations, IT infrastructure) in the same area.
    ? Good experience in Linux, Windows and Mac OS.
    ? Excellent written and verbal communication skills in English.
    ? Good interpersonal skills.
    ? Attention to detail as well as a good team player, who shares problems and solutions, proactively offers to help others.
    ? Shift working hours.
    ? Knowledge in Cloud Computing is an advantage.

    Top reasons to work here:

    ? Attractive Remuneration (Fixed, variables & benefits)
    ? Comprehensive Insurance & Medical coverage
    ? Premium workspaces
    ? Career Development Program
    ? Fast Track Career Progression
    ? Walk A Mile – Job rotation & Enrichment
    ? Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
    ? Wellness & Health Program
    ? Diverse & Inclusion culture
    ? Employee Assistance Program (Counselling)
    ? Staff Appreciation & Recognition Programs

    ALAMAT : TDCX
    G Tower, 199, Jalan Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur

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