Lowongan Call Centre-Kanmo Group

    Call Centre-Kanmo Group

    Jakarta Raya | Ditayangkan: 19-February-2020 | Tutup pada 20-March-2020

    Kanmo Group was formed in 2005 as a subsidiary of the K. Aloomall Group focusing on retail distribution in Indonesia and the Indian sub-continent.
    Brands under the Group include Mothercare, Early Learning Centre, Gingersnaps, Justice, COACH, Karen Millen, Coast, Women’secret, Thomas Sabo, Nike Young Athletes, Wilio, Havaianas & Travel Gallery.
    With over 13 years of operations, Kanmo Group operates nearly 200 stores in Indonesia with a market leadership position in kids and baby segment, serving tens of thousands of customers monthly. The group has since extended its retail portfolio to include brands in fashion and accessories category, grown it's distribution business and added travel retail to it's growing portfolio. In 2017, Kanmo expanded it's retail presence in footwear by acquiring the sole distributorship of the global brand Havaianas and launch of the concept footwear store for kids, Wilio.
    Visit our company website: www.kanmogroup.com.
    Follow our Instagram account @kanmo.career

    ??Management of new customers
    Welcoming new members on the phone, opening their account, presenting the
    Club, proposing assistance, taking the first order. Reassuring customers as to
    the quality of their purchase
    Taking orders and ensuring their follow up
    Sorting and inputting orders received, receiving customers on the phone,
    identification and checking personal particulars, entering up to date information
    on the system, checking orders in progress, reformulating orders and/or
    informing customers that an invoice reminder I spending. Answering customers
    e-mails, calleo. Order follow-up: manage coffee problems, damaged parcels,
    returned goods.
    Maintenance of proactive relations with customers
    Open a conversation with the customer on the current situation in regards to
    points raised in a previous call, offer product services, inform the customer of
    latest coffees, marketing activities, providing information and giving advice on the
    use of products and machines.
    • Less than a year to 2 years of experience in telephone sales and with upmarket customers
    • Expertise in oral communication
    • Ability to multitask
    • Problem Identification and solving
    • Stress resilience
    • Attention to details
    • Required language(s): English, Bahasa Indonesia
    • Required Skill(s): Service, Complain, Leadership, Relationship, Customer Service orientation, Results focus, Curiosity, Impact/Convince others,Proactive cooperation
    • Preferably Supervisor/Coordinator specialized in Customer Service or equivalent.

    We choose only the best brand in it's category.
    We grow along with our people.
    We give clear career path and solid development for our people. 

    We appreciate our people.
    We work hard and play hard.
    Have you ever heard about an office who has Halloween costume party? Or an office change into a lounge with live band performance on Friday evening? It was us. We've done that!

    ALAMAT : Kanmo Group
    Gedung Menara Era Lt.14 Jl Senen Raya No.135 - 137, Jakarta Pusat


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